How to complete your card application

After creating an account with Mondido and providing your business information, you can proceed with the card application process.

Important information before you start

• Application timing:
  Submit your application well in advance of key business events, such as a store launch or peak season. Please note that processing, including KYC verification, may take up to two weeks.
• Visa location rule:
  At least one stakeholder of your company must have an address in the same country where your business is registered. This may be the owner, an employee, or another stakeholder.
• Website review requirements:
  Before submitting your application, ensure your website meets all compliance requirements. For a detailed overview, see Website Requirements for Card Applications.
  
  If your website is not yet active, you may provide login credentials for a test version.
• Documentation:
  • All documents must be in English (or easily translatable/copy-paste text format – not PDF).
  • Under Additional files, upload an overview of the ownership structure showing who owns the company.

Step-by-Step Guide to Completing the Onboarding

1. Access the card onboarding section
   1. Log in to your Mondido account.
   2. Go to Account details.
   3. Click the Card section to begin onboarding.
2. Describe your business
   Provide a detailed description of the products or services you sell in your webshop, including variations. This information determines your agreement terms.
3. Average order value (AOV)
   Enter the average transaction amount for an order in your webshop.
4. Recurring payments or subscriptions
   Select this option if your business involves recurring payments (e.g., subscriptions with fixed recurring amounts).
5. Product delivery method
   1. Physical delivery: For physical products shipped or collected in-store.
   2. Digital delivery: For non-physical products or services (e.g., eBooks, software).
   3. Both: Select this option if you offer both physical and digital products.
6. Dropshipping
   If you use a dropshipping model, select this option. For details, refer to our guide on dropshipping and card applications.
7. Shipping timeline
   If physical delivery applies, specify the average dispatch/delivery time. Example:
   50% dispatched within 24 hours, 50% within 3 days → Select “Less than 5 days”.
8. Bank information
   1. Bank name: Provide your bank’s name.
   2. Account currency: Indicate your account’s currency.
   3. IBAN: Enter your bank’s IBAN.
   4. SWIFT code: Provide the SWIFT/BIC code.
9. Ownership structure
   Select your company’s ownership structure and upload:
   1. Company registration document: Official proof of company registration.
   2. Owner information: Document listing all company owners.
10. Website compliance
    Ensure your website complies with requirements before submitting your application.
11. Stakeholder information
    1. Enter the full name of all stakeholder(s).
    2. Indicate if the person is an Owner and/or Director. For sole ownership, you are both.
    3. Enter each stakeholder’s SSN/Personal Registration Number and Date of Birth.
    4. Upload a valid ID (National ID, Passport, or Driver’s License) and proof of residence (e.g., bank statement, utility bill, official document not older than 3 months).
    5. If there are multiple stakeholders, click Add Stakeholder and repeat.
12. Final Review and Submission
    Review all entered information, ensure all documents are uploaded, and click Submit.

By following these steps, you will ensure a smooth card application process. For further assistance, please contact our support team or see Website Requirements for Card Applications.