Website requirements Card

Accepting card payments is both safe and widely trusted, but it comes with requirements set by card networks to protect you and your customers. These rules ensure transparency, reduce fraud, and create a secure buying experience. It may feel like a lot of information at first, but you only need to set it up once — and the long-term benefits for your business and customer safety make it worth it!

Operator and Domain Registration

The contractual partner must be the operator of the website, with the domain registration reflecting this. Proof may be requested.

Company Information

The website must clearly display the following details:

• Company name

• Physical address

• Phone number

• Email address

• Country of registration

• Registration number

Terms and Conditions

A comprehensive set of Terms and Conditions must be available. It is highly recommended to include a checkbox for users to accept these terms, as it is a legal requirement that protects both the website owner and the user.

Additional Requirements to Include in Terms and Conditions

• The legal address displayed on the website must match the registered address.

• Description of all payment methods (VISA, Mastercard, MobilePay, invoice, etc.).

• Statement that payment will be deducted from the cardholder's account when the item is shipped.

• Delivery methods must be stated (GLS, DAO, private shipping, etc.).

• Delivery time must be clearly stated.

• The complaint-handling process must be described. For non-durable goods where the 24‑month warranty does not apply, customers still have the right to file a complaint within a reasonable time.

• Swedish consumer law requires a 3-year right of complaint, this must be specified.

Privacy Policy and Data Protection

Clear documentation must be provided regarding how user data is collected, stored, and protected, especially for businesses handling sensitive information.

Refund, Return, Shipping, and Cancellation Policies

Your website must clearly outline policies for refunds, returns, shipping, and cancellations. This does not apply to digital products, sanitary items, or similar exceptions.

Bank Statement Descriptor

The descriptor that will appear on customers’ bank statements must be provided. This should clearly reflect the company’s URL or trade name.

Recurring Transactions

For recurring transactions (including subscriptions via card payments), specific requirements according to card scheme guidelines must be adhered to.

Checkout and Payment Page Requirements

• The merchant’s country must be clearly displayed during checkout.

• Up‑to‑date VISA and MasterCard logos must be included.

• A link to the Terms and Conditions must be provided, along with a disclosure that placing an order constitutes acceptance of the terms (Follow this guide and activate it in Mondido: Adjust your payment window: Fast Checkout Payment Template

• Customers must receive a receipt after payment completion.

Product/Service Information

Products or services must be described clearly and must include:

• Prices, currencies, and applicable fees

• Product images (where applicable)

• Price information including VAT

SSL Encryption

All websites must be secured with SSL encryption.

Additional Requirements

Depending on the business model, additional requirements may apply, including:

• License information for regulated activities

• Compliance with PCI DSS

• Compliance with local legal notices

• Third‑party certifications

• 24‑month warranty for normal goods

Test-URL Requirements (if applicable)

If only a test URL is provided, the following must be included:

• Descriptions of at least three products

• Full company information

• Refund, return, shipping, and cancellation policies

• Test login data (if needed)

Please ensure all the listed requirements are met in order to proceed with your application.