How to refund a transaction in Mondido

Tip!
Refund Process for Shopify Users
If you are using Shopify, we recommend performing the refund directly from Shopify as the first option. However, if for any reason this is not possible, you can process the refund through Mondido.

Note: Refunds made through Mondido are not synced with Shopify, so please ensure to make a note for accounting purposes.

Use Chrome as your browser.

1. Login to Mondido and navigate to Transactions https://admin.mondido.com/en/transactions/

2. Add amount you wish to refund and something in the "Reason" field.

3. Click "Refund"

4. In the Pop up - press OK if the amount is correct

Alert!
Make sure you allow Pop-ups from Mondido- otherwise you cant get the confirmation pop-up and the refund will not go trough.

5. Relode the page, if it says Refunds- "approved" you have successfully refunded your customer.

Note that it varies between payment methods when the customer can see the refund.
Swish should be instantly refunded, while card can take a couple of days.