If your Swish number is "stuck" or showing as pending verification, it usually means the setup process hasn’t been completed. This can happen for a few common reasons:
Common Causes
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Incorrect Swish number
The number you've entered doesn't match the one in your Swish agreement. -
Mismatch in organization details
The Swish number and/or the organization number don't match what's listed in your Swish agreement. -
Mondido not added as technical supplier (most common)
Your bank hasn’t yet registered Mondido as your technical supplier for Swish.
🛠️ How can I check or fix this?
You can review the details you've submitted here:
👉 https://admin.mondido.com/en/account-details
If you’re unsure, we recommend reaching out to your bank to confirm that:
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Your Swish agreement is active and correct.
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Mondido is listed as the technical supplier for your Swish number (see: https://support.mondido.com/swish-how-to-fill-in-onboarding)