How to complete your card application with Mondido, including requirements, timelines, and step-by-step guidance
After creating an account with Mondido and providing your business information, you can proceed with the card application process.
Important information before you start
- Application timing:
Ensure your application is submitted well in advance of critical business events, such as a store launch or peak season. Keep in mind that application processing, including KYC verification, may take up to two weeks. - Visa location rule:
At least one stakeholder of your company must have an address in the same country where your business is registered. This can be the owner, an employee, or another stakeholder. - Website review requirements:
Before submitting your application, please ensure your website meets all the necessary compliance requirements. For a detailed overview of these requirements, visit Website Requirements for Card Applications. If your website is not yet active, you can provide login credentials for a test version.
Step-by-Step Guide to completing the onboarding
- Access the card onboarding section
- Log in to your Mondido account.
- Navigate to “account details”.
- Click on the “card” section to begin the onboarding process.
- Describe your business
Provide a detailed description of the products or services you sell in your webshop. Include any variations in the types of products or services. This information will determine your agreement terms. - Average order value (AOV)
Enter the average transaction amount for an order in your webshop. - Recurring payments or subscriptions
Select this option if your business involves recurring payments, such as subscriptions where customers pay a fixed amount at regular intervals. - Product delivery method
- Physical delivery: For physical products shipped to customers or collected in-store.
- Digital delivery: For non-physical products or services (e.g., eBooks, software).
- Both: If your business offers both delivery types, select physical delivery.
- Dropshipping
If your business uses a dropshipping model, select this option. For more details, refer to our guide on dropshipping and card applications. - Shipping timeline
If you selected physical delivery, specify the average time for product dispatch or service delivery. For example:- 50% dispatched within 24 hours, 50% within 3 days → Select “less than 5 days”.
- Bank information
- Bank name: Provide your bank’s name.
- Account currency: Indicate the currency of your account.
- IBAN: Enter your bank’s IBAN (found on bank statements or online banking).
- SWIFT code: Provide the SWIFT/BIC code (available on bank statements or your bank’s website).
- Ownership structure
Select your company’s ownership structure and upload the following documents:
- Company registration document: An official document confirming your company’s registration.
- Owner information: A document listing all company owners.
- Website compliance
Ensure your website complies with all the necessary requirements before submitting your application. - Stakeholder information
- Enter the full name of the stakeholder(s).
- Indicate whether the person is an Owner and/or Director. In the case of sole ownership, you are both the owner and the director.
- Enter the stakeholder's SSN or Personal Registration Number and Date of Birth.
- Upload a valid ID (National ID, Passport, or Driver’s License) and proof of residence (e.g., bank statement, utility bill, or any official document). The document should be no older than 3 months.
- If there are additional stakeholders, click "Add Stakeholder" and repeat the process for each one.
- Final Review and submission
Once you have filled in all the required fields and uploaded the necessary documents, please review the information and click "Submit".
By following these steps, you will ensure a smooth card application process. For further assistance, please contact our support team or refer to the website requirements for card applications.